Through the analysis found that the five dimensions of customer interaction center has certain influence on customer loyalty, service quality of the most significant influence on it. 通过分析发现,客户交互中心的五个维度对顾客忠诚度都有一定的影响。
Performance Management Scheme Design and Implementation of Customer Interaction Center(CIC) in E Company E公司网络支持部客户服务中心绩效管理体系设计与实施研究