Based on the model of American Customer Satisfaction Index(ACSI) ( ACSI ), this paper expounds the methods for evaluating the reader satisfaction. 以美国消费者满意指数(ACSI)模型为基础,详细论述了读者满意度测评方法。
Research in the American Customer Satisfaction Index(ACSI) provides additional empirical support for positive customer loyalty responses as the major consequence of customer satisfaction. 美国消费者满意度指数的研究提供额外的实践证据来支持客户忠诚度的积极反应是客户满意度的主要结果。
While service has improved, customer satisfaction remains lower at McDonald's than at any other US fast food chain, according to the American Customer Satisfaction Index(ACSI). 美国客户满意指数(AmericanCustomerSatisfactionIndex)显示,尽管麦当劳的服务有所改进,但其顾客满意度仍低于其它所有的美国快餐连锁店。
Third, based on the model of KANO and American customer satisfaction index, taking into account of actual conditions of China, the paper gives out its own customer satisfaction model. 基于行业的顾客满意度测评方法(应该是中国建立顾客满意度体系的参照模型)。
Based on the econometrics model of American customer satisfaction index assessment, this paper firstly establishes the fuzzy model of teaching satisfaction assessment with fuzzy comprehensive evaluation and fuzzy deduction, and then demonstrates the validity and practicability of this model by practical research. 根据美国顾客满意度指数测评的计量经济学模型,应用模糊综合评价和模糊推理,建立了教学满意度测评的模糊集模型;通过实证研究,说明了其具有较好的有效性和实用性;