In this paper, based on the study of the contemporary Internet environment, the author analyzes the current development of the domestic and international virtual reference desk, and suggests a structure project which has been implemented technically. 摘要本文研究、分析了国内外网上参考咨询的发展现状,结合目前的网络坏境,提出了自己一套网上参考咨询构建方案,并从技术上加以实现。
This paper introduces the services provided by Virtual Reference Desk(VRD) of 23 libraries, including the typical public library, academy library and special library in China. 为了解国内图书馆开展虚拟咨询服务的现状,笔者调查研究了23个有代表性的图书馆的虚拟咨询台(VRD),包括公共图书馆、高校图书馆和专门图书馆。
This paper introduces the construction, function and application of the system of Virtual Reference Desk(VRD) in library of Fudan University consists of E-mail and real-time service. 复旦大学图书馆虚拟参考咨询台提供电子邮件及实时在线咨询服务,本文介绍了本馆自行开发的虚拟参考咨询台的建设、功能及其在信息服务中的应用。
The Construction and Applications of Virtual Reference Desk(VRD) 虚拟参考咨询台的建设与应用
This paper explains the concept and characters of the virtual reference desk, and according to the principle of the construction of the virtual reference desk, studies on the resource construction and service mode of the virtual reference desk. 阐述了虚拟参考咨询台的概念及特点,根据虚拟参考咨询台的构建原则,探讨了高校图书馆虚拟参考咨询台的资源建设与服务方式。