Analyzing the number and kinds of positions needed for a Contact Center(CC). 分析呼叫中心中的职位数量和种类的需求。
This was especially important for response-time sensitive clients, such as the contact center's CRM application. 这对于响应时间敏感的客户来说尤为重要,例如联络中心(CC)的CRM应用程序。
Learn how the Contact Center(CC) interacts with other departments within the company. 学习在公司内,呼叫中心与其它部门是如何相互作用的。
Learn how to forecast the calling load and how Contact Center(CC) sizes effects your tolerance for inaccuracies. 学习如何预计呼叫量以及呼叫中心的规模对你的可接受错误量的影响。
How to develop a motivated Contact Center(CC) workforce using rewards and recognition. 如何用奖励和承认激发呼叫中心的劳动力。