Other factors cited included too much competition, low margins, poor customer service and an uncommercial business model. 该报告提到的其他因素包括竞争太激烈、利润低、客户服务差(PCS)以及业务模式不具商业性。
Poor customer service is the number one reason for customers to switch to another company ( 68 % ). 不健全的客服体制是把现有客户赶到竞争对手那里的首要原因(68%)。
Best buy is not well managed, as an inventory disaster during the last holiday season and a reputation for poor customer service show. 百思买管理欠佳,正如其在客户服务方面的糟糕声誉以及上一节假季期间的库存灾难所展示的。
In the end, the rail company and I reached a compromise but, like all poor customer service, it left an annoying taste in my mouth. 最后我和列车公司还是达成了妥协。不过,就像所有那些糟糕的客服一样,这样的事情实在让人为之气结。
When Blake succeeded Bob Nardelli as CEO on Jan. 3, 2007, the company was in crisis, with stagnant sales, poor customer service and an antiquated supply chain. 2007年的1月3日,当布莱克接替鲍勃o纳尔德里(BobNardelli),出任家得宝首席执行官的时候,这家公司正陷于危局,销售额停滞不前,客户服务糟糕透顶,供应链破败不堪。