New IP phone network is described around call control, call connection, QoS, coding and decoding, accounting. International IP phone, call center and new service are explained. 对新的IP电话网从呼叫控制、通话建立、QoS和编译码、计费方面进行了介绍,并对IP国际电话、呼叫中心及新推出的服务进行了说明。
Finally, we study how the advance technology ( IP PHONE, WEB, CRM ) facilitates Call Center to evolve to an excellent information platform. 最后讨论了计算机与通信中的先进技术:IP电话,WEB,客户关系管理(CRM)如何推动呼叫中心向优秀信息平台演变。