Internet game industry, one of the most rapidly growing industries, with huge customer volume, its customer service is facing the same management challenge since workflow system has not been applied in this area yet. 网络游戏是当今全球发展最快的行业之一,由于有着庞大的客户群,它的客户服务部门在管理模式上也遇到了同样的困境,而工作流程管理系统却尚未被应用到该领域。