The nature of library determines the development level of library. To a very large extent, this depends on the development level of reader service. 图书馆的性质决定了图书馆的发展水平,在很大程度上取决于对读者的服务水平。
It has proven that if a library can correctly handle readers ' complaints, the level of reader satisfactory and sincerity will be effectively improved, and the service quality will be greatly upgraded. 实践证明,图书馆正确处理读者抱怨,能有效地提高读者满意度和忠诚度,有利于提高图书馆服务质量和服务水平。
This paper studies on the condition of computerization, librarians how to use their conscious activity to improve the quality of reader service, enlarge the service scale, increase the level of reader service. 本文对图书馆实行计算机管理后,从提高服务质量,扩大服务范围,发挥主观能动作用,更好地为读者服务进行了研究。
Based on the communication approaches in human relationships, the author suggests to promote the managing, consulting and serving level in reader service by properly using the art of negative responses, in cases of insufficient resources and inability to meet the readers'needs. 本文通过探讨人际交往中的表达沟通方式,提出在不能或无法满足读者的情况下,如何运用否定应答艺术,来做好读者的管理、服务和咨询工作,以此提升图书馆的管理和服务水平。
A Different level of imaginary reader embodies the different imaginary relation between subject and object in literature activities. 假想的读者的不同等级,体现了文学活动主客体之间不同的虚拟性关系。