Total Quality Service of Power Marketing 电力市场营销全面优质服务探讨
Application of innovating total quality management system in the field of coal production and marketing 创新全面质量管理体系在煤炭产销领域中的应用
By researching the structure and operation of deliver system of customer experience value, the author presented the key point of deliver system of customer experience value : total quality management of overall management hotel service process, personnel management, customer relation management, hotel experience marketing etc. 最后,通过对酒店顾客体验价值交付体系的构成和运作研究,作者提出了顾客体验价值交付体系管理重点:酒店服务过程全面质量管理、酒店员工管理、顾客关系管理、酒店体验营销等。