Telecom Customer Service System Based on Telecom Operation Map ( TOM ) Architecture 基于TOM体系的电信客户服务系统
The construction of the Telecom Operation Support Systems ( OSS ) at an international level is in rapid development. In 2000, the TMF put forward the term Tele Operation Management ( TOM ), which has set a professional frame standard for the OSS of a new generation. 国际上电信运营支撑系统(OSS)的建设正处于飞速发展时期,电信管理论坛(TMF)2000年提出了电信运营(TOM),为实现新一代运营支撑系统提供了业务框架规范。