Virtual Call Center(VCC) ( CCOD ) as perfect a new generation of call center users solve the above problem, the government and the enterprises with a full set of call center solutions. 虚拟呼叫中心(VCC)(CCOD)做为新一代呼叫中心完美的为用户解决了以上问题,为政府及企业提供了呼叫中心整套解决方案。
Parlay API and virtual call center technology are adopted in NGCC platform system, valuable resource can be shared by several enterprises in a main platform of call center, powerful epiboly ability is provided for enterprises, video function is added in the system. 平台系统采用了ParlayAPI和虚拟呼叫中心(VCC)技术,可在一个呼叫中心主平台上实现昂贵资源的多企业共享,为企业提供强大的外包能力,系统还增加了对视频的支持。
This paper mainly focuses on the structure and functions of call-center and proposes a new VoIP-based virtual call center model. 本文研究呼叫中心的结构和功能,融合VoIP和Web技术,提出基于VoIP技术的虚拟呼叫中心(VCC)模型。
Therefore, whether from a cost or efficiency point of view, for some of the small enterprises and regional companies, VOIP virtual call center will be more economical and efficient construction mode. 因此,不管是从成本还是效率等方面来看,对于中小型企业或一些区域性公司,VOIP虚拟呼叫中心(VCC)都将是更经济、高效的呼叫中心建设方式。