The beliefs of information technology infrastructure library ( ITIL ) were understood thoroughly with comparison between service delivery and service support in ITIL. 通过信息技术基础设施库(ITIL)(ITIL)中的服务提供和服务支持进行对比来加深对ITIL理念的理解。
Concept and Implementation of Information Technology Infrastructure Library(ITIL) IT基础架构库概念和实施
Information technology infrastructure library ( ITIL ) is a concept appears in 1980s. It is now a de facto standard in IT. It has already been implemented in many American or European enterprises. ITIL概念始于20世纪80年代,已经成为IT管理的事实标准,它在很多欧美企业中已经得到实施,中国的ITIL正处于起步阶段,许多企业开始或计划开始把ITIL用于内部的IT管理。