Design Internet Call Waiting Service by Using Computer Telephony Integration Technology EDITOR 'S NOTES 利用CTI技术设计来话通知业务编者的话
In this era of computer and network technology, computer and Internet use of traditional industries, is an inevitable trend, and virtual instrument system is a computer and network technology and traditional instrument technology integration of product. 在这个计算机和网络时代,利用计算机和网络技术对传统的产业进行改造,已是大势所趋,而虚拟仪器系统正是计算机和网络技术与传统的仪器技术进行融合的产物。
The hospital's ICC system is the information system which integrates the network, computer telecommunications integration ( CTI ), interactive voice response ( IVR ), database and Internet technologies into one, and utilizes the forms of the traditional voice technique, e-mail, and fax, etc. 医院互联网呼叫中心是集网络、计算机电信集成(CTI)、交互式语音应答(IVR)、数据库以及Internet技术为一体,综合运用传统语音技术、电子邮件、传真等多种形式建立起来的信息系统。