Designing the system frame and logic structure of the Client Relationship Management(CRM) System which is based on Client Intelligence. 在客户理论的基础上,论文第四章指出客户智能流程是对客户知识的生成、分发和使用,并设计了基于客户智能的客户关系管理(CRM)系统的系统架构和逻辑结构。
Finally, the article researches the actual application of great client relationship management for China Telecommunication Corporation. 最后对中国电信大客户关系管理(CRM)的实际应用进行了详细研究。
Then, the system architecture is design, from technology program analysis and logical structure of the bank client relationship management systems, by related technologies of the Struts-Spring-Hibernate integration framework within J2EE system. 然后,运用J2EE体系内Struts-Spring-Hibernate集成框架的相关技术,从该银行客户关系管理(CRM)系统技术方案分析和系统逻辑结构两方面,进行系统架构设计。
This thesis mainly solves the problem that how to apply the web call center in collaboration of corporation. And corporation will increase the level of service for clients, carry out client relationship management, enhance enterprise competition in the market. 本论文主要解决的问题是如何把Web呼叫中心方式应用到企业的协同中去,以便于企业更好地提高对客户的服务水平,实现顾客关系管理,来加强企业在市场上竞争力。
Then the thesis discusses the theory of the great client relationship management, involving how to set up the system, analyze and debug the data, etc. 然后从理论上论述了如何进行大客户关系管理(CRM),包括对大客户关系管理(CRM)的建立,数据的处理、挖掘等方面进行大量的分析。