It analyses the automatic call distribution ( ACD ) plan, the buildup structure of computer plan and the performance index. It points out their advantages and disadvantages, and shows the infections on investment and benefit with different plans. 分析了自动话务分配(ACD)方案和微机方案的组成结构和性能指标,指出了它们的优缺点,说明了不同方案对投资和效益的影响。
This design not only reduces the function reliance on hardware, but also decreases the technical difficulty of the follow-up system integration. ( 2 ) It designs an automatic call distribution ( ACD ) strategy for SME. 这种设计方式不仅降低了呼叫中心的功能系统对于硬件的依赖,还大大降低了后续系统集成的技术难度。(2)设计了适应中小型企业呼叫中心的自动呼叫分配(ACD)(ACD)的策略。
The system has the following functions, interactive voice response, automatic call distribution, agent response, call recording, fax receiving and sending, the management of recording files and fax files, business statistics. 此呼叫中心实现了自动应答、自动呼叫分配(ACD)、人工应答、通话录音、收发传真、留言和传真文件的查询与管理、业务统计等功能。
Integration in the enterprise architecture-type value-added business platform : large-scale switching and high-speed data transmission, flexible operator seats distribution, and efficient automatic call distribution, interactive voice response capabilities of friendly 在企业中架构融合式增值业务平台:大规模交换和高速数据传输,灵活的话务员座席分布、高效的自动呼叫分配(ACD)、友好交互式语音应答功能