Using three-tier architecture based on J2EE, designed by MVC architecture, the platform can be applied to call center of almost all the fields. Now the application platform proposed has been applied to the call center of China Eastern Airlines Co., Ltd. 该平台采用3层体系结构,并采用MVC架构进行平台设计,适合于各种行业呼叫中心应用,并成功运用于中国东方航空公司的呼叫中心。